Return & Refund Policy

We always take pride in our product quality and our strict quality control.If you had any problem after receiving your item, please send email to our customer service:service@menclobber.co

Return Policy

  1. Items can be returned or exchanged within 30 days from the day of receipt.
  2. You can call the post office to arrange a collection or drop off at your nearest post office. We will decide whether to reimburse the freight for you according to the reason for your return. If it is our responsibility, we will reimburse you for the freight. If it is your responsibility, we will not reimburse the freight.
  3. If you have received incorrect items or damaged items. Please take clear photos and contact our customer service as soon as possible.We will exchange or refund for you according to your request.The cost will be borne by us.
  4. Before sending back the products, please contact our customer service first for return address.

Return Conditions

  1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
  2. For items with quality issue or items are incorrect, please contact our customer service with some clear photos to show the problem. Once confirmed, return address will be send to you immediately.

The following situations occur (but are not limited to these situations)customers could contact us for return or refund:

    1)Defective problems are including but not limited to stains, zipper malfunction, ripped or torn, very poor quality materials, obvious color difference, and the major difference between the photographed product and the actual product you have received.

    2)Don't like the item(s). 

    3)The customer can contact their nearest post office to arrange a collection or drop off the item(s); We will decide whether to reimburse the freight for you according to the reason for your return. If it is our responsibility, we will reimburse you for the freight. If it is your responsibility, we will not reimburse the freight.

Return Process

If you had any problem after receiving your item, please send email to our customer service: service@menclobber.co

To guarantee a fast and smooth warranty process, please contact our customer service stating your:

  • Order number
  • SKU number or product name
  • Reason for return
  1. Our customer service team will respond to your request within 24 hours. (In business day)
  2. Please return the items to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
  3. Once we have received the returned item(s), we will email you and arrange refund or exchange as requested immediately.

Important Notice

  1. Please refrain from using the delivery address on your package as the return address.Please only use the return address provided by our customer service team.
  2. Ensure that you do not accidentally include non-menclobber items in your return package, as we cannot guarantee their return to you.
  3. Please note that we are not responsible for any lost or stolen return packages during transit. To avoid any issues, please keep your proof of return tracking number when shipping your package back to us.

Refund Policy

  1. -Any misprinted / damaged / defective items caused by our production or transportation are covered at our expense and you will get a full refund.And We will reimburse the return shipping cost
  2.  -Your order will be fully refunded if it is cancelled within 24 hours of purchase.
  3. -Your order will be fully refunded if it is cancelled before shipping.
  4. We will NOT accept order cancellation request if the orders have been shipped.
  5. -If parcels lost in transit, we will cover your loss by issuing a full refund 
  6. -If you provide an address that the courier is not able to recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).
  7. -If you provide a wrong address when you place an order and do not contact us to change the address, you will be responsible for all the loss.
  8. -Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not get a refund.
  9. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
How will customers get the return label?
1.For defective products
This happens when the product is incorrect, damaged by the carrier.This is our responsibility
In the box shipped to the customer
2.For customer remorse
This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item.
It's Customer responsibility

Our contact information

Tel : +86 184 3682 3772

E-Mail : service@menclobber.co

Company:Wuhan Jingwei Tongda Electronic Commerce Co., Ltd.

Company Address : No.777, Guanggu 3rd Road, Donghu New Technology Development Zone, Wuhan City, Hubei Province,China

Working Time : Mon - Fri 09:00-18:00(UTC+8)

On the business day, we will back to you within 24 hours